5 tips on choosing an IT Support provider

Are you unsure which IT provider you should choose for your business? Ensuring you choose the best IT Support provider for your business may seem relatively difficult as you want to ensure your IT is in safe hands with technicians who know what they are talking about.

Therefore you should follow the five points below when deciding which IT support company you should choose:

1. Response Times – what does the set response times include? Companies will usually set a time in which they aim to respond to your problems but does this include only acknowledging the problem or fixing it also.

2. Credibility – does your potential support provider have any recognised accreditations and partnerships such as Microsoft, Dell, HP, Cisco and IBM?

3. Proactive support – providing a proactive rather than reactive service is something which many IT support companies should provide. This will enable them to proactively resolve all problems which arise rather than waiting for the problem to escalate.

4. System review – during the initial audit of your internal systems, does the IT Support Company offer you an overall review of your internal systems so you know which areas require improvement?

5. No strict contracts – you should make sure you know whether you are tied into a contract or whether it can be cancelled at short notice. Good support companies will not need to tie their customers into 3 year contracts just to keep their business.

At Southbank-IT we ensure that these 5 steps are met in order to be able to provide our customers with the best service possible. Our Service Level Agreements cover all the points above to ensure we meet the needs of all our customers.