Why should you choose a local IT support provider?

Choosing the right IT support provider is an important decision for small business owners to make. Outsourcing your IT to a local IT support provider is the favoured option compared to outsourcing to a remote helpdesk support provider. The benefits of choosing a local IT support provider are as follows –

On-site Support

Remote support is widely used across many organisations and is becoming increasingly popular. Working with a local IT support provider will enable your organisation to receive an onsite response to problems and issues if they cannot be fixed over the phone. Whereas remote support companies cannot provide onsite support – Therefore if the IT issue cannot be resolved remotely, then the problem is likely to persist.

Disaster Recovery

What happens when your office is struck by an unplanned or unexpected disaster? Receiving remote support over the phone may not be sufficient to resolve the problem as an onsite response will be required. Using a local IT support provider will be more beneficial as a technician can attend onsite to resolve the problem.

Personalised Attention

Local and remote IT support providers can both provide a high quality service to their customers. However, a local supplier will provide a personal service to their customers as they will attend the client’s site to resolve the issue – therefore offering a more personal service. A remote provider will only provide remote support which does not allow a personal service to be provided to its customers.

Therefore outsourcing your IT to a local company rather than a remote company will benefit both your employees and your business.